Privacy Policy for NEETpractice.com

1. Information We Collect

We collect information necessary to provide our services, improve your experience, and operate our platform. The types of information we collect depend on how you use our website and the services you access.

1.1 Information You Directly Provide to Us:
• Account Information: When you register for an account, whether as a student or a school, we collect personal information such as your name, email address, phone number, and password. For school accounts, we may collect the school's name, address, contact person's name and contact details, and other relevant institutional information.
• Profile Information: You may choose to provide additional information for your profile, such as your photograph, academic background, and NEET preparation goals.
• Communication Information: When you communicate with us, such as through customer support inquiries, feedback forms, or emails, we collect the content of your communications and your contact information.
• Content You Submit: Information you provide when using features like forums, commentaire sections, or other interactive elements of the site.

1.2 Information Collected When Schools Manage Student Data:
• If you are using a school account, you may provide and manage student data on our platform. This data may include student names, roll numbers, academic performance data related to practice tests, and other information relevant to their NEET preparation on our platform. You are responsible for ensuring that you have the necessary consents and rights to provide student data to us for processing in accordance with this Privacy Policy and applicable laws.

1.3 Information Collected Automatically:
• Usage Data: We collect information about your interactions with our website, such as the pages you visit, the features you use, the time spent on different sections, your progress in practice tests, and your performance analytics.
• Device Information: We may collect information about the device you use to access our website, including the IP address, browser type, operating system, and unique device identifiers.
• Cookies and Similar Technologies: We use cookies and similar technologies to collect information about your Browse behaviour, remember your preferences, and for authentication and analytics purposes. You can manage your cookie preferences through your browser settings.

1.4 Information Collected for Experimental Motivational Features:
• Our website may include experimental motivational features designed to enhance your learning experience. Data collected for these features may include your activity patterns on the site, performance trends, engagement levels, and responses to motivational prompts. This data is used to personalize motivational content and improve the effectiveness of these features. We will be transparent about the data collected for such features and how it is used.

2. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Maintain Our Services: To operate NEETpractice.com, provide you with access to practice papers and features, and ensure the website functions correctly.  
• To Manage Your Account: To create and manage your student or school account, process your login credentials, and provide you with access to your specific plan features (free or paid).
• To Personalize Your Experience: To tailor the content, practice materials, and motivational features to your specific needs and progress.
• To Improve Our Services: To analyse user behaviour, identify areas for improvement, develop new features, and enhance the effectiveness of our content and motivational tools.
• To Communicate with You: To respond to your inquiries, provide customer support, send you important updates about your account or the platform, and send you relevant information about NEET preparation, new features, or offers (you may opt out of promotional communications).
• For Research and Development: To analyse user data in an aggregated and anonymized form to understand user trends and improve our educational content and platform.
• To Ensure Security and Prevent Fraud: To protect the integrity of our website, prevent unauthorized access, and detect and prevent fraudulent activities.
• To Comply with Legal Obligations: To comply with applicable Indian laws and regulations.

3. Information Sharing and Disclosure

We understand the importance of your data privacy and will only share your information in limited circumstances:

• With Your Consent: We may share your information with third parties if you have given us explicit consent to do so.
• With Schools (for School Accounts): If you are a student using an account provided through your school, relevant data about your activity and performance on the platform may be shared with your school administrators for the purpose of monitoring your progress and providing support.
• With Third-Party Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, providing customer support, or delivering other services. These providers are obligated to protect your information and use it only for the purposes for which they were engaged.
• For Legal Reasons: We may disclose your information if required by law, court order, or government regulation, or if we believe that such disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
• In Case of Business Transfer: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
• Aggregated and Anonymized Data: We may share aggregated and anonymized data that does not identify you personally with third parties for research, analytics, or marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil the purposes outlined in this Privacy Policy, and comply with our legal obligations.

• Account Data: We will retain your account information for as long as your account is active. If you choose to close your account, we will delete or anonymize your personal information, except for any information we are required to retain by law or for legitimate business purposes (e.g., record of transactions).
• Usage and Performance Data: We retain usage and performance data for a period necessary to analyse trends, improve our services, and for research purposes. This data is often aggregated or anonymized.
• School-Managed Student Data: Data managed by schools will be retained in accordance with the agreement with the school and applicable data retention requirements for educational institutions.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. These measures include technical and organizational safeguards appropriate to the type of data collected and the risks involved. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023, and other applicable Indian laws, you may have certain rights regarding your personal information. These rights may include:

• Right to Access: The right to access your personal information held by us.
• Right to Correction: The right to request correction of any inaccurate or incomplete personal information.
• Right to Erasure: The right to request the erasure of your personal information, subject to certain exceptions.
• Right to Grievance Redressal: The right to readily available means of grievance redressal in respect of the performance of our obligations in relation to your personal data.
• Right to Nominate: The right to nominate another person who shall, in the event of your death or incapacity, exercise your rights in accordance with the provisions of the DPDP Act.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us using the contact details provided in the "Contact Us" section below. We will respond to your request in accordance with applicable law.

7. Role of Schools in Managing Student Data

If you are accessing NEETpractice.com through a school account, the school acts as a Data Fiduciary (or similar term under applicable law) with respect to the student data they provide and manage on our platform. We act as a Data Processor, processing this data on behalf of the school and according to their instructions, while also adhering to the requirements of this Privacy Policy and applicable laws.

Schools are responsible for:

• Obtaining necessary consents from students or their parents/guardians for the collection and processing of their data through NEETpractice.com.
• Ensuring the accuracy and legality of the student data provided to us.
• Responding to student and parent/guardian requests regarding their data rights.
• We will cooperate with schools to fulfill their obligations regarding student data privacy.

8. Experimental Motivational Features

The experimental motivational features on our platform are designed to provide a more engaging learning experience. Data collected for these features is primarily usage and performance data, analysed to provide personalized motivation and feedback. We will clearly indicate which features are experimental and the type of data used. Your participation in these features is voluntary, and you may have options to control the level of personalization or opt out of certain data collection related to these features.

9. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of third parties. We encourage you to read the privacy policies of any third-party site you visit.

10. Children's Privacy

NEETpractice.com is intended for students preparing for the NEET exam. While students of various ages may use the platform, we are committed to protecting the privacy of children.

• If you are a student under the age of 18, you must obtain the consent of your parent or legal guardian to use NEETpractice.com and provide your personal information.
• If we become aware that we have collected personal information from a child under 18 without verifiable parental consent, we will take steps to delete that information.
• If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us using the details below.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Grievance Redressal and Contact Us

If you have any questions, concerns, or grievances regarding this Privacy Policy or our data practices, please contact our Grievance Officer:

Grievance Officer Name: Manoj Prabhakar

Email Address: info@ecsaio.in

Postal Address: 766, Sakthi Tower Ln, Anna Salai, Thousand Lights, Chennai, Tamil Nadu 600002.

Phone Number: +91 9361365818

We will endeavour to resolve your grievances promptly and in accordance with applicable law.

By using NEETpractice.com, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your information as described herein.